Receipt of the shipment
Once the order has been registered, the delivery agent will contact the customer to arrange a delivery date. Delivery will be made within 72 working hours of confirmation of the appointment, Monday to Friday, 9.00 am to 5.00 pm, with a half-day intervention window.
If the Customer is not present at the time agreed with the delivery agent, the delivery agent will contact the Customer again to arrange a second delivery date.
If the products cannot be delivered after this second delivery date, they will be returned to Hespéride®. Hespéride® will then send the Customer a reminder by email to request delivery of their order at their own expense. If the Customer does not reply within 7 days of the sending of this reminder email, Hespéride® will consider that the Customer has exercised his right of withdrawal and will refund the Customer under the conditions laid down for the exercise of the right of withdrawal (see article 6.1 of these GTC).
In the event of delivery anomalies, the Customer may note on the proof of delivery issued by the carrier any reservations it deems appropriate.
These anomalies may be, for example
- Damaged product: scratches, dents, knocks, etc.
- Products that do not match in terms of their nature (reference defect, colour, etc.) or quantity.
IMPORTANT: The standard door-to-door service does not include delivery to floor, this must be done by the customer. Nor does it include assembly.
Detailed legal provisions and further information can be found in our
General Terms and Conditions.
