Shipping and delivery
When you place an order with Hesperide, the cost of shipping is included in the total price of the order. The system calculates shipping costs based on the delivery address and automatically adjusts them when products are added or quantities are changed.
Hesperide holds extensive stock of most products to ensure that you receive your order within 3/5 working days (excluding weekends) from the time of dispatch. This timeframe assumes that all products in your order are in stock, which you can check during the ordering process.
Once the order has been registered, the delivery agent will contact the customer to arrange a delivery date. Delivery will be made within 72 working hours of confirmation of the appointment, Monday to Friday, 9.00 am to 5.00 pm, with a half-day intervention window.
Detailed legal provisions and further information can be found in our Shipping and Delivery Page.

Returns
In addition to the legal right of withdrawal, Hespéride® offers you a right of return of 30 days from the reception of your order.
To do so, we invite you to inform our customer service department of your wish to organize your return.
The reimbursement of your order will be made with the means of payment used when you placed your order upon receipt of the returned product in our warehouses.
The product must be returned in new condition, with all instructions and accessories with which it was delivered and in its original packaging. For more information, see our general conditions.